FAQ – Spineapple

Have questions? We’ve got answers. Here’s everything you need to know about using Spineapple.

Account & Access

Q: What is Spineapple?
A: Spineapple is a subscription-based service that offers flexible access to content across one or more devices, depending on your plan.

Q: How do I sign up?
A: Visit www.spineapple.ca, choose your subscription plan, and follow the prompts to create your account.

Q: How many devices can I use?
A:

• Standard: 1 device

• Bundle 1: 2 devices

• Bundle 2: 3 devices

If you exceed your device limit, you may be automatically logged out on older devices.

Billing & Subscription

Q: How does billing work?
A: We bill you monthly (or annually, if selected) using the payment method you provide during sign-up.

Q: Can I cancel anytime?
A: Yes. You can cancel from your account dashboard. Your access will remain active until the end of your current billing period.

Q: Do you offer refunds?
A: We do not offer refunds for partially used periods or accidental renewals, unless required by law.

Troubleshooting

Q: I'm having trouble logging in. What should I do?
A: First, double-check your email and password. If the issue persists, use the Forgot Password link or contact us at vidinsgc@spineapple.ca.

Q: I changed devices and now I'm logged out. Why?
A: This can happen if you've exceeded the number of allowed devices for your plan. Try logging out of one device before signing into another.

Plans & Upgrades

Q: Can I switch plans later?
A: Yes! You can upgrade or downgrade your plan from your account settings at any time. Changes take effect in the next billing cycle.

Q: Do you offer family or group plans?
A: Not at the moment, but our Bundle 1 and Bundle 2 options are great for sharing with a couple of family members or close friends.

Support

Q: How do I contact Spineapple support?
A: You can reach us via email:

• 📧 vidinsgc@spineapple.ca

• 📧 loich@spineapple.ca

We're happy to help with any issues, feedback, or account questions.

Last Updated: April 20, 2025